Каталог "Статии" | Списания
The relationship between service quality and customer satisfaction - a factor specific approach
(2002)
G. S. Sureshchandar;
R. N. Anantharaman;
Chandrasekharan Rajendran
П/330.1/W 69
Каталог "Книги" | Книги
The Economic Institutions of Capitalism
Firms, Markets, Relational Contracting
(1985)
Oliver E. Williamson