Каталог "Статии"
| Списания
The relationship between service quality and customer satisfaction - a factor specific approach
G. S. Sureshchandar; R. N. Anantharaman; Chandrasekharan Rajendran
Детайли
- Източник
- Journal of Services Marketing
- Година на издаване
- 2002
- Пор.№
- 4
- Страници
- p. 363-379
- Том
- Vol.16
- Ключови думи
- Качество на услугите, Удовлетвореност на клиентите, Обслужващ мениджмънт, Измервания
Допълнителна информация
- Отрасъл
- Общ отдел
- Системен №
- 75017
Действия
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